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Elements and Performance Criteria

1. Extend expertise in use of ILMS
   • Maintain currency of knowledge of basic functions and interrelation of different modules of an ILMS
   • Provide information to stakeholders regarding online catalogue and circulation systems
2. Use advanced features of ILMS and assist customers
   • Use advanced search features of online catalogues to locate information resources for relevant stakeholders
   • Use advanced circulation system functionality to resolve complex borrower problems and complaints
   • Provide information to relevant stakeholders regarding range of services that may incur costs
   • Inform relevant stakeholders of costs of services and refer complex customer transactions to relevant specialist
3. Use advanced ILMS functions for collection management
   • Order and receive library resources using acquisitions systems and procedures
   • Create reports using information from different modules
4. Evaluate functionality of ILMS
   • Evaluate functions of existing ILMS in relation to relevant stakeholder and organisational needs
   • Source and review information on current industry trends in relation to ILMS, including potential new systems, upgrades or add-ons
   • Consult with relevant personnel and make recommendations regarding improvements to ILMS

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

source and evaluate information regarding two current industry trends in relation to integrated library management systems (ILMS) on at least two occasions

use basic and advanced features of an ILMS to locate information resources for customers on at least three occasions

evaluate functionality of an ILMS and make recommendations for improvements on one occasion.

In the course of the above, the candidate must:

conduct basic and advanced online catalogue searches

provide information to customers in a manner consistent with organisational policies and procedures

create records in an ILMS.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

basic operation of automated library management systems (ILMS), including interrelation between cataloguing, circulation, online catalogue and acquisitions modules

basic and advanced features of automated library management systems, including customer self-service systems and associated technologies

implications of relevant workplace policies, procedures and costs in relation to lending and circulation services

procedures for handling money and security

best practice customer service policies and procedures

impact of relevant legislation on provision of library and information services.

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